Cancellation & Refund Policy

At ArtistNetam, we value every order and take great care in creating your personalized artwork. Since each piece is made-to-order, our policies are designed to be fair while respecting the time and effort of the artist.

Cancellation Policy

  • Before Work Starts: You may cancel your order at any time before the artist begins working, and receive a full refund.

  • After Preview Stage: If you are dissatisfied with the preview, refunds will be considered based on the level of mismatch and the number of faces/subjects in the artwork.

Return Policy

  • Returns are only accepted for damaged items.

  • An unboxing video and photos of the damaged item must be provided as proof.

  • Return requests must be raised within 7 days of delivery.

Refund Policy

  • Before Work Begins: Full refund issued.

  • Dissatisfaction with Artwork: Requests will be reviewed case-by-case, with refunds or partial refunds provided at our discretion.

  • Damage in Transit: Customers may choose between a refund or a free redo of the artwork.

Refund Timeline

All eligible refunds will be processed back to your original payment method within 7–12 working days.

If you have any concerns about cancellations, returns, or refunds, please contact us via our Contact Us page.